Datanet must be notified prior to a return being performed. A customer service representative will evaluate your return request and provide you with a “Returns Form” which must accompany all returns. Full return instructions are provided on the returns form.

Datanet  will only accept returns for the following: 

• Goods damaged or faulty prior to delivery 
• Goods supplied incorrectly 
• Goods that vary from their description on the website 

All returns must be received by Datanet in 10 working days…

A Datanet Returns Form must accompany your return. Any return that is not accompanied by this form will not be given priority or may be ineligible for return. Any ineligible item will be returned to you. 

Goods are to be returned to us at your expense in full re-saleable condition (including instruction manuals and keys).  Original packaging must also be returned without damage or markings. Damaged or marked original packaging will deem a product unsaleable and a return claim will be denied.

There will be no refund for costs associated with postage or freight as part of the original purchase or returns process 

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, we will exchange or refund the product price via the original method of payment only. If you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return.

Faulty Items

If a product is later deemed to be faulty, normal warranty conditions for that product apply as set by the manufacturer. We recommend you review the warranty information prior to contacting Datanet.